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Quality & Non Delivery Complaints

Quality Issues

Our Network comprises of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by our network of suppliers.

Quality complaints must be received within 2 weeks of delivery. A quality complaint is anything to do with an order that was delivered including but not limited to poor quality, missing items, wrong items, and value of items and so on.

Please ensure that when submitting your concerns to quality@petalsnetwork.com that you upload a photograph of the bouquet, arrangement or gift basket that you were dissatisfied with.

Non Delivery Complaints
Floristworks and Network Members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs.

Recipient refuses to accept delivery of the gift.
Address provided is incorrect.
Occupants are not at the location and do not respond to the "not at home" card left by our courier.

If one of these instances occurs, we may judge that the delivery has been made. All non-delivery enquiries should be referred to Petals Network within one month of delivery. Complaints received after this time frame will be considered on an individual basis, however after this time there is no guarantee of compensation. Please forward your concerns to quality@petalsnetwork.com

For all other enquiries you can contact us:

BY PHONE:
Our Call Centre is open Monday to Fri from 7am to 6pm and on Saturday from 7am to 12.30pm AEST
Australia Free Call - 1800 507 043

PLEASE NOTE: Our offices are closed on all Australian public holidays. We will respond to your enquiry on the next business day.

Australian Business Number (ABN): 58-149-730-594

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